At Positive Vibes Fitwear, we want you to be completely satisfied with your purchase. Our Return & Shipping Policy outlines our procedures for handling returns, exchanges, and shipping. Please review these policies carefully.
1. Shipping Policy
- Processing Time: Orders are typically processed within 1-2 business days. You will receive an email confirmation with tracking information once your order has shipped.
- Shipping Methods: We offer various shipping options. Delivery times and costs depend on the shipping method selected and your location. Please refer to the shipping options provided at checkout.
- Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. Any applicable shipping fees will be displayed at checkout.
- Delivery Issues: We are not responsible for delays or issues caused by the shipping carrier. If your order is lost or damaged during transit, please contact the carrier directly.
2. Return Policy
- Eligibility: To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all original tags and packaging. Returns must be initiated within 30 days of receiving your order.
- Return Process: To start a return, please contact our customer service team at [insert email address] for a return authorization. We will provide you with instructions on how to return the item.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item or defective product). We recommend using a trackable shipping service to ensure the returned item reaches us.
- Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method and may take several business days to appear in your account. Shipping costs are non-refundable.
- Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item. We do not offer direct exchanges.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. Provide details and photos of the damage or defect, and we will assist you with a replacement or refund.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized items
- Final sale items
Please review product descriptions and return eligibility before making a purchase.
5. Contact Information
For any questions or assistance regarding shipping or returns, please contact our customer service team:
Positive Vibes Fitwear
Email: info@positivevibesfitwear.com
Phone: +1 234 567 891
Thank you for shopping with Positive Vibes Fitwear. We are committed to providing excellent products and service and appreciate your understanding of our policies.
